CUSTOMER SERVICE
1. WHICH PAYMENT METHODS DO YOU ACCEPT?
CREDIT/DEBIT CARD (VISA│MASTERCARD│AMERICAN EXPRESS)
2. RETURNS/EXCHANGES
Touch Of Gaea is dedicated to providing our customers with the best service.
Please have the following information ready when you contact us:
- Your order number
- Product name of the item you wish to return.
- Reason for returning/exchanging.
Defective Item Exchange: Available within 10 days
Unwanted Item Return: Available within 10 days (Unopened Items only)
3. SHIPPING RATES & DELIVERY
The products are delivered safely within 2-3 working days (in Cyprus) and 5-8 working days (in Greece) following the day that the payment for the order is made (we do not ship orders on Sundays, or on holidays).
The charge for the delivery cost is calculated during checkout.
Touch Of Gaea does not recognise the existence of any possible delay in the delivery due to extreme weather circumstances, strikes and force major. In these cases, the aforementioned expected delivery date will be extended for as long as the reason of the delay.
Rates
Cyprus Courier Delivery, FREE (Purchases above €60)
Cyprus Courier Delivery, €3.50 (Purchases below €60)
Greece Courier Delivery, €17 (max 2kg)
Notice: Shipping rates include handling fees
4. PRIVACY POLICY
Created on 2021-02-28
Touch Of Gaea (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by Touch Of Gaea.
This Privacy Policy applies to our website, touchofgaea.com, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.
Meanings
For this Privacy of Policy:
“You” is referred to the person who accessed the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Touch Of Gaea
“Website” is referred to your website , accessible from touchofgaea.com
“Service” is referred to the Website
“Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
“Third-party Social Media Service” could be any website or social network website in which a User can log in or create an account to use the Service.
“Personal Data” is any information related to an identified or identifiable individual.
“Cookies” are a small amount of data generated by a website or app and saved by your web browser. Its purpose is to remember information about you, similar to a preference file created by a software application.
“Device” could be any device with internet who can access the service such as a mobile phone, a computer or a digital tablet.
“Usage Data” it’s referred to the data that’s been collected automatically, either generated by the use of the Service or from the Service infrastructure itself. For example, how many times the user accessed the website or app
What information Do We Collect?
We collect information from you when you visit our service, register, place and order, subscribe to our newsletter, respond to a survey or fill out a form.
Email address
Name / Username
Physical address or Pick up Delivery point
Age
Phone Number
Social media profile information
How Do We Use the Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information help us to better respond to your individual needs)
To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
How Do We Use Your Email Address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide service to you and fulfil the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligation, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
In the case that the buyer, who is making the transaction is not the rightful owner of the credit card, the Company does not have any responsibility and is not obliged to return any money.
Governing Law
The laws enforced on European Union (EU) member states by the European Commission on 2018-05-25 regarding data protection & privacy, known as "General Data Protection Regulation (GDPR)", excluding it conflicts of law rules, shall govern this Policy and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.
Your Consent
By using our service, registering an account, or making a purchase, you consent to this Privacy Policy
Links to Other Websites
Our service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practises of any third party sites of services.
Cookies
We use “Cookies” to identify the areas of our websites that you have visited. A cookies is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Re-marketing Services
We use re-marketing services. What is Re-marketing? In digital marketing, re-marketing (or re-targeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most.
Payment Details
In respect to any credit card or other payment processing details you have provided Us, we commit that this confidential information will be stored in the most secure manner possible.
Kids’ Privacy
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and You are aware that Your child had provided Us with Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.
Changes To Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, inform you via e-mail for this change and update the Privacy Policy modification date below. Shall you use our Service after this change you are bound by the updated Privacy Policy.
Updated on : N/A
Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products services) or provide link to third-party websites or services (“Third-Party Services”)
Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
For the purpose of this Privacy Policy, we are a Data Controller of your personal information.
If you are a use from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. You may process your personal information because:
We need to perform a contract with you, such as when you use our services
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
For payment processing purposes
To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the personal information we have on you
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent
Please note that we may ask you to verify your identity before taking further action on your request.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Contact Us
Don’t hesitate to contact us if you have any questions.
Via Email: info@touchofgaea.com
Via Our Social Media Accounts